Reptile Guarantee
- 15 day health guarantee provided the pet receives care appropriate to its species after leaving the store.
- Any limitations to the health guarantee will be outlined at time of sale.
- Should a health problem arise, you must contact the store immediately in order to validate the warranty. We will not reimburse veterinary expenses incurred without our authorization.
- If you have any problems, questions or concerns regarding the health and care of your new pet, particularly feeding concerns, please do not hesitate to contact the store.
- In the event of the loss of your pet within the guarantee period, please return the pet to the store with the register receipt and written invoice. We will replace the pet, or provide an in-store credit for the purchase value.
- A reptile will only be replaced once. There is no guarantee on the replacement pet.
- There is no guarantee on gender, temperament, age or suitability for breeding. With the exception of health related issues, there are no refunds or exchanges.
- There is no guarantee on live reptile food.
