Job Code:

• The Store Manager, under the general supervision of the District Manager, is responsible for the management of retail operations at store level, by providing leadership and direction, controlling costs and maximizing revenue through the achievement of sales targets.


• Accountable for directing all activities related to customer service, merchandise flow, store maintenance, expense management, loss prevention, health and safety, human resources and sales support functions.


• In addition, responsible for the training and development of a team of Team Leaders and sales associates.

• Provide excellent customer service and the implementation of in-store marketing as directed by Head Office.
• Control of the store operation, building and contents, supervision of staff, developing teamwork and maintaining good staff morale, developing and implementing operational plans, developing annual store budgets, controlling employment costs, and analyzing and producing reports.
• Controlling stock levels and stock variance control and is accountable for ensuring acceptable levels of security in the store for both staff and physical assets.
• Plan, direct and evaluate the activities of the overall store and each individual department
• Manage Team Leaders and department sales associates, assign duties and follow up
• Implement marketing strategies deployed from Head Office
• Plan and/or follow budgets, review and authorize all expenditures
• Determine departmental requirements and hire team players or oversee their hiring
• Recruit and select a team of qualified Team Leaders to manage individual departments
• Actively coach and counsel Team Leaders and Sales Associates to reach their fullest potential, maximize business opportunities and focus on their personal growth for promotion and/or performance reviews leading to pay increase
• Create a positive work environment that results in increased retention
• Ensure that all policies and procedures pertaining to loss prevention and, health and safety awareness programs are thoroughly understood and implemented and followed by Team Leaders and sales associates
• Directly solicit feed back from customers on their shopping experience and satisfaction
• Commemorate customer service successes and coach to improve deficiencies
• Clearly communicate store, company and departmental objectives to all staff
• Ensure proper execution of merchandising and promotional set-up standards
• Ensure merchandising presentation and replenishment meet company standards through directing management team
• Allocate staffing and scheduling budgets
• Ensure awareness of all corporate and in-store promotions and advertising
• Maintain PJ’s Pets image by adhering to the uniform guidelines

• Minimum of 3-4 years of retail management experience in a full-line department store with direct profit and loss responsibility
• Strong leadership profile
• Highly organized and ability to adapt quickly to changing priorities
• Excellent written and verbal communication skills
• Strong negotiation skills
• Ability to develop, plan and execute strategies
• Ability to work well with all levels of management, build partnerships and direct teams