Job Code:

• Provide outstanding, knowledgeable customer service in a pet salon environment, while assisting the Groomer with bathing and brushing of animals

• Promptly greet and welcome salon customers
• Display appropriate body language at all times
• Preserve the PJ’s Pets customer service cycle
• Genuinely thank each and every customer
• Bathes, dries and brushes pets in accordance with breed standards or customer’s request
• Answers telephones calls, providing information and booking appointments
• Salon maintenance along with detailed record keeping
• Maintain an awareness of all corporate and in-store promotions and advertising
• Help Maintain a clean and well-organized salon
• Vacuum, sweep floors, clean cages, tubs and equipment and empty trash daily
• Maintain PJ’s Pets image by adhering to the dress guidelines
• Adhere to PJ’s Pets salon standards regarding health and safety

• Effective communication skills
• Ability to professionally assist in grooming pets to standard or customer’s request
• Proper grooming preparation of coat
• Proper techniques used to trim and file nails
• Proper techniques used to clean ears and anal glands
• Proper application of lotions and other skin treatment
• Ability to handle pet in a firm, calm, professional manner
• Proper handling/restraining techniques
• Ability to apply safety procedures throughout the grooming process
• Ability to apply sanitation procedures throughout the grooming process
• Proper procedures for cleaning and disinfecting work areas and equipment
• Ability to perform a variety of duties, changing from one task to another of a different nature without loss of efficiency or composure
• Ability to work under stress to meet schedule deadlines
• Ability to read, count, and write to accurately maintain all salon records
• Ability to sort, check, count and verify numbers
• Strong interpersonal skills, flexibility, and customer service orientation
• Ability to operate all equipment necessary to perform the job

• Work involves moderate exposure to unusual elements, such as dirt, dust, unpleasant odors and loud noises
• Work environment involves some exposure to hazards or physical risks, such as, but not limited to animal bites or disease, which require following basic safety precautions
• Moderate physical activity, lifting up to 25 pounds or standing and/or walking from more that 4 hours per day
• Ability to work varied shifts, including days, nights, weekends and holidays